|
We are committed to providing a secure environment for our customers and we want to share some helpful hints and tips with you. When followed, these tips will help to reduce the cost of fraud to all and provide peace of mind when conducting your banking business.
The following tips can help you minimise the possibility of fraud and help keep your financial future safe.
General Security Tips
- Always check your statements and report any unauthorised transactions to HomePath immediately on 1300 130 852*, 8am to 10pm (Melbourne time), 7 days a week.
- Notify HomePath as soon as possible when you change your address, call 1300 130 852* , 8am to 10pm (Melbourne time), 7 days a week.
- If you receive a call from anyone purporting to be from HomePath requesting your Password, BE SUSPICIOUS as HomePath staff will not call you and ask for this.
- Do not disclose your personal or account information over the phone unless you initiated the call.
Using the Internet
Care should be taken when using a computer in public places and Internet cafés. Do not respond if you are prompted to save log on details.
Identity Theft
- When disposing of correspondence containing personal information, ensure that documents are destroyed properly or shredded.
- As a safeguard, lock your letterbox to help avoid your personal mail being stolen as thieves are known to use personal details.
-
If you believe you are a victim of identity theft, notify HomePath as soon as possible on 1300 130 852*, 8am to 10pm (Melbourne time), 7 days a week.
Scams
Please be aware of scams such as the examples provided below. We cannot list all of them, but as a rule of thumb if the offer seems too good to be true then it probably is - be aware.
- Email Employment Scam - Victims of this scam are asked to provide their account details to prospective employers with the view to facilitate transfer of funds to overseas parties. In return the victims are compensated by a commission payment. However, the funds transferred have been obtained fraudulently. Do not provide account details to any prospective employer until you are satisfied with the bona fides of that employer and/or you have signed contracts of employment.
- Be aware of other scams, such as spam emails, chain letters and persons purporting to be representatives of government departments, financial institutions or other businesses.
- Do not give or send your name, bank account details, copies of your passport, birth certificate or any other personal details to anyone other than for legitimate purposes.
- Be suspicious of any correspondence received from overseas where you have been advised to forward large sums of money or that you have won a prize.
If you believe that you have been subjected to fraud, report the matter to HomePath on 1300 130 852* between the hours of 8am to 10pm (Melbourne time), 7 days a week.
*A free call unless made from a mobile phone, which will be charged at the applicable mobile rate.
|
 |
|
